Terms of use

Effective from 5 November 2026

These terms are an agreement between you and DevQuotient ("UrbanGreens", "we"). You accept them by ticking the box when you sign up, or the first time you sign in if our team set up your account for you, and by using the UrbanGreens Mandi or UrbanGreens Farm app.

Who can use the apps

You must be at least 18 years old and able to enter a legal contract. You may use only your own mobile number, and must give your real full name, and a true farm or business name and address if you add them. You are responsible for what happens on your account. You are also responsible for holding any licence or registration your trade requires.

At your request, our team can set up your account, and list lots for you, using details you give us. When you first sign in, check that your details and lots are correct, and tell us or change them if they are not.

What UrbanGreens does

UrbanGreens is a product of DevQuotient, a proprietorship registered in Raipur, Chhattisgarh, India (GSTIN 22HTZPS1732L1ZW). It is a platform for finding, bidding on and agreeing the sale of produce. We do not buy, sell, own, inspect, store or transport produce. We are not an agent for any buyer or farmer.

Lots and bids

• Farmers must describe each lot honestly, including its item and grade, and must have the right to sell it.
• A lot our team lists at a farmer's request is that farmer's lot, as if they had listed it. Such a lot may have no asking price for a unit, and is then open to offers in that unit.
• A lot stays listed for any number of buyers until the farmer closes it.
• A bid is an offer. It becomes a deal only when the farmer closes the deal with that buyer. Until then, a buyer can change the bid, higher or lower, or withdraw it, which closes that chat.
• A deal covers the quantity in the bid the farmer accepted. One lot can sell to several buyers, but each buyer can hold only one bid or order on a lot until it is withdrawn or cancelled. A deal records the agreed price, the quantity and how often the buyer plans to buy, and the app keeps it as one order. Repeat supply at that frequency is arranged between you, outside the app.
• Asking prices and bids are private. Do not share another user's price outside the app.

Orders, payment and delivery

• The app records the agreed price and order status. It does not process payments.
• Buyers and farmers settle payment and arrange delivery directly and outside the app.
• An order records a deal you closed in the app. UrbanGreens does not track delivery or payment. Either side can cancel an order, giving a reason.
• Each person is responsible for any taxes, fees and records that apply to their sales or purchases.

Disputes between users

Disputes about quality, quantity, payment or delivery are between the buyer and the farmer. We may look at account and order status to help, but we do not guarantee any outcome, and we cannot see prices or chats through our admin panel.

Rules of conduct

You must not:

• Share or ask for phone numbers or other contact details in chat.
• Post false lots, or place bids you do not intend to honour.
• List anything illegal, unsafe or banned.
• Harass, threaten or abuse other users.
• Create multiple accounts to get around a block or manipulate bidding.
• Attack, copy, scrape or interfere with the apps.

Blocking and removal

We may remove a lot or block an account that breaks these terms, or to protect users or the service. When an account is blocked, the person is signed out, their open lots and chats end, and they cannot sign back in unless we unblock the account. We may also permanently delete an account, lot or order that breaks these terms, or when the person asks us to. This also deletes the chats, bids and orders linked to it, for everyone in them, and cannot be undone. You can stop using the apps at any time and delete your account.

No guarantee

The apps are provided "as is". We do not guarantee that they will always be available, that a user is who they claim to be, that a lot is accurate, or that a deal will be completed.

Limit of liability

To the extent the law allows, UrbanGreens is not liable for losses from deals between users, including poor quality, non-payment, non-delivery, or lost profit. Nothing in these terms removes rights you have by law that cannot be removed.

Changes to these terms

We will update the date above when these terms change, and tell you in the app about important changes. Continuing to use the apps means you accept the new terms.

Law and courts

These terms are governed by the laws of India. The courts at Raipur, Chhattisgarh have exclusive jurisdiction, subject to any right you have under consumer law to bring a claim where you live.

Grievance redressal

Our Grievance Officer is Arpit Sharma, DevQuotient, Raipur, Chhattisgarh – 492013, India. Email: [email protected]. We acknowledge a complaint within 24 hours and aim to resolve it within 15 days.